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HELP & FAQ ANSWERS

Finishing

5

Do you mount or wrap the canvas prints?
Do you laminate?
How do I add a border to my print?
Do you mount or frame prints?
What are the trim options?

Media

5

Backlit Film – My Print is Dark / How does black print?
Can I get a sample of a certain print or media?
Do you print on cardstock?
How long will your prints last outdoors?
What materials can you print on?

Order Status

4

Are delivery dates and times “guaranteed”?
Can I place a reorder of a previously ordered print?
Can I change or cancel an order?
What is your return or refund policy?

Pricing

2

What is your pricing?
Is there a Minimum Order Quantity or Value?

Resolution

5

How do I check a file for quality and place an order?
Can you add resolution or improve my file or photo quality for me?
The order wizard indicates my image quality is “poor” and I can’t proceed with the order.
Can you scan a physical photo or slide for me?
I Received A Blurry Print

Shipping

11

How are shipping charges calculated?
Are quoted arrival dates or shipping services “guaranteed”?
Are shipping / arrival dates “guaranteed”? What do I do if a package is late?
Do you drop ship or blind ship?
Do you offer free shipping?
Do you ship prints flat or rolled?
Do you ship outside of the United States or to Canada?
How fast can I have my posters?
How Fast Can I Receive My Order?
USPS Tracking Information
Local Pickup

Technical

14

Do you provide double sided or reverse printing?
Do you mount or wrap the canvas prints?
Can you print on the adhesive side of window material so that I can put the graphic on the inside?
How do I check a file for quality and place an order?
What are common poster sizes?
Can you add resolution or improve my file or photo quality for me?
The order wizard indicates my image quality is “poor” and I can’t proceed with the order.
Can my print have a solid black background that light won’t shine through?
What kind of printers do you use? Inkjet? Laser?
Can I get a proof?
What are the trim options?
Should I use CMYK or RGB color mode for the files I upload for printing?
How Do I Get My Files to You For Printing?
Can you scan a physical photo or slide for me?

Account

4

I can’t find my account. Did you reset the account database?
How do I create an account?
What are the advantages of having an account?
Do I need to create or have an account to place an order?

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Help – Help & FAQ
Shipping

Shipping

Are quoted arrival dates or shipping services “guaranteed”?
Are shipping / arrival dates “guaranteed”? What do I do if a package is late?
Do you drop ship or blind ship?
Do you offer free shipping?
Do you ship outside of the United States or to Canada?
Do you ship prints flat or rolled?
How are shipping charges calculated?
How fast can I have my posters?
How Fast Can I Receive My Order?
Local Pickup
USPS Tracking Information

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PosterPrintShop is a leading provider of high quality large format prints. We use the highest quality inks and media and also specialize in rush printing.

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SERVICES

Backlit Film
Canvas Prints
Custom Posters
Custom Size Posters
Panoramic Prints
Photo Enlargements
Square Prints
Transparent Prints
Vinyl Banners
Wall Prints
Window Graphics

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236 East Southgate Ave, Salt Lake City, UT 84115
888-779-2021

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CHOOSE YOUR
ORDER METHOD

Upload an existing file, photo, or design.
Accepts JPG, PDF, PNG, TIF, DOC, XLS, PPT.
Our most common order wizard guides you through the order.

Design a poster online with multiple images on one design.
Add text and clip art.
Use when you don't have a design ready to upload.

Upload files without a wizard or quality check to enter an order quickly. Best for experienced customers and designers only.