Finishing5 Do you mount or wrap the canvas prints? What are the trim options? Do you laminate? How do I add a border to my print? Do you mount or frame prints?
Media4 Can I get a sample of a certain print or media? Do you print on cardstock? How long will your prints last outdoors? What materials can you print on?
Order Status4 Are delivery dates and times “guaranteed”? Can I place a reorder of a previously ordered print? Can I change or cancel an order? What is your return or refund policy?
Resolution5 How do I check a file for quality and place an order? Can you add resolution or improve my file or photo quality for me? The order wizard indicates my image quality is “poor” and I can’t proceed with the order. Can you scan a physical photo or slide for me? I Received A Blurry Print
Shipping10 Are quoted arrival dates or shipping services “guaranteed”? Are shipping / arrival dates “guaranteed”? What do I do if a package is late? Do you drop ship or blind ship? Do you offer free shipping? Do you ship prints flat or rolled? Do you ship outside of the United States or to Canada?
Technical14 Do you provide double sided or reverse printing? Do you mount or wrap the canvas prints? Can you print on the adhesive side of window material so that I can put the graphic on the inside? What are the trim options? How do I check a file for quality and place an order? What are common poster sizes?
Account4 I can’t find my account. Did you reset the account database? How do I create an account? What are the advantages of having an account? Do I need to create or have an account to place an order?
