Account4 I can’t find my account. Did you reset the account database? How do I create an account? What are the advantages of having an account? Do I need to create or have an account to place an order?
Finishing5 Do you mount or wrap the canvas prints? Do you laminate? How do I add a border to my print? Do you mount or frame prints? What are the trim options?
Media5 Backlit Film – My Print is Dark / How does black print? Can I get a sample of a certain print or media? Do you print on cardstock? How long will your prints last outdoors? What materials can you print on?
Order Status4 Are delivery dates and times “guaranteed”? Can I place a reorder of a previously ordered print? Can I change or cancel an order? What is your return or refund policy?
Resolution5 How do I check a file for quality and place an order? Can you add resolution or improve my file or photo quality for me? The order wizard indicates my image quality is “poor” and I can’t proceed with the order. Can you scan a physical photo or slide for me? I Received A Blurry Print
Shipping11 How are shipping charges calculated? Are quoted arrival dates or shipping services “guaranteed”? Are shipping / arrival dates “guaranteed”? What do I do if a package is late? Do you drop ship or blind ship? Do you offer free shipping? Do you ship prints flat or rolled?
Technical14 Do you provide double sided or reverse printing? Do you mount or wrap the canvas prints? Can you print on the adhesive side of window material so that I can put the graphic on the inside? How do I check a file for quality and place an order? What are common poster sizes? Can you add resolution or improve my file or photo quality for me?